Refund & Cancellation Policy
This policy explains cancellations and refunds for services and online payments made to Sushil Repairing Center. We aim to be fair and transparent.
1. Cancellation
- You may cancel a repair request any time before work has started at no charge.
- If you cancel after we have ordered specific parts for your device, the cost of those parts may be deducted.
- Once a repair is completed, it cannot be cancelled.
2. Refunds
- If you made an online advance payment and cancel before work begins, the advance is refunded in full.
- If a repair could not be completed and no parts were used, any amount paid for that repair is refunded, minus the inspection charge if one applied.
- If you are charged incorrectly or a duplicate payment is made online, the extra amount is refunded in full.
- Charges for parts already fitted and labour already performed are non-refundable.
3. Warranty-related issues
If a repair carries a warranty and the same fault reappears within the warranty period, we will re-examine and re-repair it free of charge. Refunds in warranty cases are at our reasonable discretion where a re-repair is not possible.
4. How to request a refund
Contact us at rahulkumarz72485@gmail.com or +91 62099 35258 with your order/payment reference and reason. We review refund requests within 2–3 working days.
5. Refund timeline
Approved refunds are processed back to your original payment method (UPI, card or bank) within 5–7 working days. The time for the amount to reflect depends on your bank or payment provider.
6. Contact
Sushil Repairing Center, Shanti Niwas, Door No. 0428, Sikandarpur, Mushahri, Muzaffarpur, Bihar – 842001. Phone/WhatsApp: +91 62099 35258. Email: rahulkumarz72485@gmail.com.